Customers FAQ

1.How do I set up my online account and order?
In order to shop with Paul Smith US Online you will need to register. You can join online in the ‘My Account’ section of the website or you will be prompted to join at checkout.

2.How do I receive your newsletter and promotion codes?
You will be given the opportunity to sign up for our newsletter when joining the website. To receive regular updates regarding news and events, plus the latest info on new items within the shop please click on the Newsletter Sign Up Link.

3.What happens if the item I want is unavailable?
We aim to hold all items in stock at all times. However, sometimes a product is even more popular than we expected so we may sell out, if so, we will contact you and endeavor to keep you informed. If the item is unavailable we will refund the original credit card charged only.

4.Where can I find size information?
Each item has its own size chart on its product page; please contact us for any additional information

5.Do you offer a gift wrap service?
We offer a complimentary gift wrap service. Items will be wrapped in our signature Paul Smith packaging. Please note that we cannot wrap larger items. This service is not available on Sale items.

6.Can I add a gift message?
Yes, you can add your own gift message on the gift wrap page. Your message will be printed on Paul Smith headed paper and placed in an envelope.

7.Can I add shipping instructions?
You will be given the opportunity to add shipping instructions on the shipping stage. Please consider parcels have to be signed for when adding instructions. Please note you cannot request the Adult Signature Required label to be removed from the package.

8.What if my parcel is damaged?
Do not sign for any damage goods as we cannot be held liable for lost or damaged parcels once you have signed for them.